Meet Our Team
Our team is your team.
Thryv Consulting, is a woman-owned business focused on training and coaching, professional development, workplace enhancements and curriculum development - serving corporate clients, state agencies, and non-profit organizations.
Since 2014, our expertise has been in developing and delivering award-winning job-driven trainings that empower all, including those with disabilities, to succeed in the modern workforce. We promote accommodation and diversification as it is our desire to cultivate an inclusive environment where all can succeed; championing the potential in others and inciting them to see themselves through the eyes of both personal and career success.
Our dynamic and talented trainers range in a variety of professional expertise, disciplines and certifications - each with a great range of knowledge, qualities and strengths - ensuring that we offer the best solution for the individual discipline and client.
Crystal Silva
Chief Amazement Officer & Co-Owner
Michelle Georgs
Ambassador of Buzz
& Master Trainer
Tiffany Cross
Curriculum Guru
& Master Trainer
Chari Loveridge
Ace of Admin
Christina Blackmore
Queen of Coordination
Rosell Vargas
Maven of Multitasking
Nicole Lopes
Dynamo of Diligence
Ashley West
Senior Trainer &
ASL Specialist
Sarah Zigouras
Senior Trainer & Pharmacist
Amy Webber
Trainer & ASL Specialist
Daniel Vargas
Trainer & Language Specialist
Fary Schmidt
Trainer & Language Specialist
Kim Nichols
Trainer & ASL Specialist
Mehret Woldermariam
Trainer & Language Specialist
Mickey Sisoukraj
Trainer & Language Specialist
Mirlande Cameau
Trainer & Language Specialist
Socheata Yen
Trainer & Language Specialist
Thomas Cutrer
Trainer & ASL Specialist
Victor Hernandez
Trainer & Language Specialist
Elon Palmucci
Trainer & Technical Specialist
Erich Georgs
Trainer & Industry Specialist
Jean Riordan
Trainer & Cyber Security Specialist
Jed Silva
Trainer & Technical Specialist
Laura Palmucci
Trainer & Life Coach
Laurie McAnuagh
Trainer & Life Coach
Michael Geary
Trainer & Nurse
Raquel Bastillo-Johnson
Trainer & Community Resource Specialist
Ryan Whiteside
Trainer & Security Specialist
Wendi Thornton
Trainer & Nurse
David Puopolo
Trainer & First Aid/CPR/AED Instructor
Eboni Geary
Trainer
Jessica Fite
Trainer
Kimberlea Barton
Trainer
Veronica Boinay
Trainer
Crystal Silva has 20 years’ experience as a Trainer and Educator, Content Developer, Technical Specialist, Operations Manager, and Public Speaker. She has been successful in assisting companies and individuals to develop the tools to grow and prosper. With exceptional organizational skills and a disciplined, structured approach, she has been the foundation in helping to develop values, incorporate standards, and put effective systems in place. With a sharp mind and the unique quality to assess, understand needs, and visualize the end game with precision focus - she can efficiently develop and execute successful solutions.
With a dynamic and charismatic personality, she approaches her teaching with great heart and the deep belief system that all can attain to a better version of themselves. She not only equips others with the needed elements but strives to inspire greatness in those around her. She is a determined, competent, high performer whose aim is to always reach for a higher standard, making each outcome better than the previous and to accomplish the greater good for all.
Crystal has proved to be a born leader who cares deeply for people, engaging in volunteer work from her youth up and maintains that giving spirit in being involved in local community outreach for over 30 years. She has given her life to serving people, championing the potential in others, and inciting them to see themselves through the eyes of both personal and career success.
With insight and concern for all those she encounters, Crystal is a hard-working, honest, and compassionate team player as much as she is a team leader. She is passionate about her work, confident and fearless with no challenge too big and succeeds in whatever she peers her focus on.
Crystal has turned her attention to the State of Massachusetts, aspiring to impact the
community she came from by focusing on state funded job driven training programs.
Kristin holds a Bachelors of Science in Management and is a Certified Safety Health Official (CSHO) via the OSHA Training Institute. She specializes in Business Development as well as Occupational and Environmental Safety.
For 30 years, Kristin was the dependable backbone of a Safety Consulting firm, bringing great knowledge in various aspects of operating a successful business. In that time, she occupied the roles of Trainer, Operations Manager and Vice President. She is passionate about developing and maintaining strong relationships with her clients, helping them meet and exceed their needs. Much of her experience has been in providing adult education and assisting corporate clients in fulfilling regulatory requirements set by OSHA and/or EPA. In addition to her expertise, she holds many safety industry related certifications.
Kristin is a highly skilled trainer who is trustworthy, likeable, and kind. She is a dedicated educator who works with diverse groups and strives to help her students make a better life for themselves by equipping them with the tools to successfully obtain their career goals. Her down-to-earth, organized, and practical approach gives all the confidence to realize that their aspirations are not unreachable.
Since Kristin is driven to help others, she is a staunch activist for good in the community and has been volunteering in the mission field for over 10 years. She travels to other countries helping the less fortunate learn to live a more sustaining life by assisting in the building of schools, churches, hospitals, and houses as well as teaching them life skills and vocations. Kristin can regularly be found at a local hospital cuddling disadvantaged babies and every summer hosting and mentoring a child from The Fresh Air Fund program.
Her proudest and greatest success is in the rearing of her three children who have followed in her footsteps in giving back to the community. Both of her sons serve as
firefighters, while her daughter diligently applies herself academically and athletically in her high school career and travels annually to volunteer in Guatemala.
Michelle Georgs has over 25 years’ experience in helping companies and people transform their lives while also having a successful background in Experience Design, Marketing & Business Development, Relationship Building, and Corporate Culture Development through her private practice Transcendence in Reading, MA. She has many years’ experience in public speaking at conventions and seminars as well as private one on one personal education and training. She is a tenacious trainer, mentor and genuine warrior for good!
Michelle strongly believes that the most rewarding thing a person can do is make a tangible difference in a positive way in someone else’s life. She helps others to see each day as an opportunity for personal growth and enlightenment. She is driven by these beliefs in her approach to her life and work, giving each client her full creative and caring focus. She strives to equip each person with the tools to sustain positive momentum. Because of this, she has proven to be extremely effective in transforming both the companies and the individuals she works with.
She is happy to transfer her energies to programs particularly focused on diversities. Having grown up with a sister with extreme disabilities, she has a unique and deep perspective of the challenges to both the individual and their families, thus exercising deep empathy and insight in her interactions. Her hope and aim is to make a lasting, positive impact that will help forge her client's future path in establishing and sustaining independence and growth.
Michelle has been actively involved in volunteer work for over 25 years, in a teaching capacity as well as rebuilding, serving to assist with design and construction in places of need and assisting with disaster relief after natural disasters in the US and abroad.
Tiffany Cross has been a private instructor in adult education in the US and abroad for 28 years with Uhuru Outfitters, her private practice in Fitchburg, MA. With a genuine interest in others, she was impelled to assist globally in areas with greater educational needs in the countries of Africa and South America as well as the Far East. She has proven to be a source of motivation to thousands with her involvement in public speaking engagements in various public educational programs.
Having been raised in an environment where members of her family have disabilities, Tiffany is particularly sensitive to identifying and championing the unique skill sets that are needed. She displays a mastery in effectively communicating and is able to administer the combination of knowledge and compassion.
Tiffany is a firm advocate of understanding the impact that our outlook makes on the way we interact with the world, and thus tries to mold and strengthen personal
empathy in others. As a true believer in this philosophy, she has adopted a positive and hopeful outlook in her own life that is contagious to all her students and clients.
With her many years of education and research in various teaching techniques comes a broad understanding of method, and thus she strives to teach transcending culture and to incorporate a love of learning to those she mentors and trains. Her lively,
enthusiastic and kind personality makes these methods come alive, as she shows great support of the people she works with and has deep concern about the comfort of
everyone who enters into her classroom!
A solid and reliable person, Treysa is a thorough and passionate administrator, aptly coined the Diva of Details for her energetic and detail-oriented approach to all she does. With a dynamic approach, she goes beyond expectations and forges with great intention to master every task and make every client feel like they are the only client that exists. No matter the job, great or small, she sees it through to completion with one caveat; ‘expect to be pleased’.
Having initial training as a CNA, she has worked as a PCA and Direct Support Professional for 15 years, working with clients who have had a range of disabilities as well as those experiencing end of life. She is a Caregiver through and through. It is not just a job or career choice for her but caring for others is a part of her everyday life and intrinsic part of her personality. Her strong attention to detail has made these clients happy and content and feel secured knowing that they are well taken care of.
She is always observant to tailoring to the needs of each individual for their optimum comfort and outcome; always eager to execute any objective as a vital team player.
Chari Loveridge is the Thryv ‘Ace of Admin’ for good reason. As a proud mother of six, her grit, fortitude and life management skills were easily transitioned into a capable, determined, and well-organized administrative assistant that supports the Thryv teams with commitment and passion.
Chari is the ultimate supporter and team player, always eager to assist and help in any cause. With a background in healthcare support and a dedicated caregiver for over 15 years within the home living environment, she is a dependable, compassionate and caring person. With a willing spirit, she is always looking for opportunities to improve the lives of others in any way she can. Actively involved in volunteer work, she assists those in her community by teaching life skills that will better prepare individuals to achieve happiness in life.
She believes in leading by dedicated example and her continued mission is to mold the lives of her children to be exceptional human beings who give back and show the same caring attitude toward their fellow man that she does.
Christina is a DECA graduate educated in marketing, finance, hospitality and management. She has a predominant background in administration and management. She worked many years in Administration for the Admissions Office and Health Information at Charlton Memorial Hospital then moved on to Management then Merchandising in Retail. Having an entrepreneurial spirit and recognizing a need, she started her own cleaning company focusing on cleaning homes safely and effectively with non-toxic cleaners. As the years progressed, she recognized another niche and started a business offering small batch, exclusively gluten-free baked goods. Christina loves people and caring for them; she is always willing to help and do what she can. For her, baking is part of showing her love to people.
Although proving to be accomplished in business, she considers her greatest achievements to be her two children and marriage. Christina and her husband have worked hard to provide a loving, stable home for their family, raising their children with strong values that have helped them to grow into happy, well-rounded young adults. It's been her most challenging job but also the most rewarding privilege.
Christina continues to be engaged in meaningful volunteer work, in an effort to help all kinds of people in her community to better their lives and gain confidence in the future.
Coming soon!
Coming soon!
Ashley West Paul has been involved in adult education for over 10 years. She loves learning new things and being able to pass that knowledge on to others. As a wearer of many hats, Ashley is able to communicate effectively with people of many different backgrounds. One of the ways she does this is by helping doctors in training learn emotional intelligence while they are still in medical school. This helps doctors be prepared in areas such as Verbal and Non-Verbal communication, Facilitative Behaviors like eye-contact and much more.
Ashley also has her Certification in Deaf Studies from Gallaudet University. American Sign Language has been a big part of her life since she was a young girl and she has continued to use this in education settings. She has volunteered at different centers for the Deaf for Adult education and continues to gain other Deaf Certifications.
Ashley understands that there are many different learning styles, and incorporates this knowledge in her teaching. She has a lot of experience with being able to adapt information quickly based on learning and language ability, and finds that this helps her to really reach her students. Her love for knowledge is contagious and she loves seeing something “click” in a learner's mind!
A licensed Pharmacist of 16 years, Sarah has an in-depth background in one-on-one Medication Counseling in both the retail pharmacy setting and private consultation. She has focused experience with training Pharmacy Technicians in special situation medication coordination, problem-solving, and giving lectures in Medicare plans. She has worked extensively with seniors and persons with intellectual disabilities in medication management and life skills, as well as trained students in first aid.
Sarah can relate to people of all backgrounds; she is open and approachable. She applies a down-to-earth approach, gearing application toward real-life situations. She loves teaching and helping people employ a vision to empower them to identify and embrace their strengths for learning.
Sarah, as a trainer, comes with a unique perspective. She embodies perseverance and spirit akin to Rocky Balboa, as in her journey of learning, had to teach herself to push through being insecure, nervous, and afraid; purposefully motivating herself to push through the hard things and continue to move forward. Because of this personal life experience, she brings the knowledge and wisdom to empathetically help others through their challenges and doubts. Having literally ran the “Rocky Steps’ at the Philadelphia Museum of Art, she inspires her students to embrace the mantra, “no matter how many times life knocks you down, get back up”.
She is passionate about her work with ‘Trades of Hope’, empowering women out of poverty and desperate situations by financially elevating themselves through producing fair trade products. For almost 10 years, she has served as a lecturer and liaison to support their cause.
Serving as a BSA-Cub scout leader and volunteer in her community, she is active in fundraising for mission trips for her local church and takes special pride in raising her children to be good and kind human beings.
Amy Webber is an experienced ASL and Tactile Sign Specialist, who has enjoyed the privilege of working with the deaf and hard of hearing community for the last 12 years. Amy has spent years vesting herself in the deaf by means of in-home mentoring to help educate the deaf on everyday life skills to further their independence. These include: cooking, cleaning, public transportation, setting up appointments and bettering general communication skills with friends, family, and workmates, thus helping them to thrive on their own. In addition to in-home mentoring, she trains in large classroom settings. Amy has also worked with individuals who emigrated from various countries, not knowing American Sign Language (ASL). She has used this opportunity to teach them ASL. This assists them in communicating with other deaf persons as well as sign language interpreters.
Daniel Vargas has over 15 years’ experience as a public speaker and educator. He also has over a decade of experience in customer service, both in person and remotely, with a background in Pharmacology through Everest Institute of Technology and CVS Pharmacy. Raised in a Colombian and Portuguese household, Daniel is fluent in both English and Spanish, and enjoys teaching and translating in both languages.
A self-proclaimed super geek and sci-fi junkie, Daniel is one of the most approachable and friendly guys you’ll ever meet. His dedication and genuine interest in others make him an efficient and caring trainer. With a relaxed and personable teaching style, he puts all at ease right away. Daniel is mature beyond his years as an instructor and motivator, as he honors people by being a good listener, patient and tactful. Picture the ultimate pinch hitter coming in at a critical time in the game, the go-to guy, the always show-up kind of guy. Congratulations, you’ve just met Daniel. No cipher needed, as dependability is synonymous with Daniel and his willingness to always want to help is infectious and motivates people to want to do good.
His fictional favorite is Obi-Wan Kenobi because despite experiencing tragedy after tragedy, he remained true to his beliefs and brought hope to those who had none. Daniel channels a similar force to remind himself, that regardless of what is going on in his own life, he continually strives to do everything within his power to help those in need. He considers it an honor to teach and train and finds empowering others to achieve success to be its own reward.
Fary Schmidt is a gregarious, charismatic and empathetic trainer with 24 years experience working as an Educator, serving communities in the Portuguese, Spanish and English languages.
She has an extensive experience working with and educating individuals of various disabilities and illnesses. Having a degree in Mental Health and Human Services, her internship was fulfilled abroad in the Dominican Republic where she gained valuable experience assisting those with developmental disabilities, Autism, Downs Syndrome, Bipolar Disorder, Schizophrenia and Illiteracy.
Her 5 years as a Field Case Specialist working with autistic adults where she provided advocate services and developed programs of care and service plans based upon psychological and social evaluations. She applies a great depth of empathy and knowledge; striving to be inclusive in all her engagements.
She has done a vast amount of volunteer work abroad, an outreach in Brazil helping adults to read and write, in Mozambique Africa, South America and Europe serving as volunteer interpreter for international delegates as well as legal and medical services interpretation to those in need.
Kim is an educator that is fully committed to working in and with the Deaf community. He has served as an instructor of ASL for over 20 years in the U.S., abroad, and has adapted successfully to training in the virtual space. Training and teaching have been an outlet for his creative and innovative energies.
Kim is a true linguaphile. As a deaf child, from his own countless trips to the local speech pathologist, he got hooked on phonetics which enticed him into the world of sign language and linguistics. One of his many hobbies is learning and dabbling in various sign languages. Other than being fluent in ASL and Maritime Sign Language, he has learned a variety of signs in multiple languages (Austrian, Australian, British, International Sign, Langue des Signes Quebecoise, New Zealand, Polish, Hungarian and Turkish) and currently learning to be conversant in Romanian Sign Language.
Being a linguaphile has increased his cultural sensitivity. He abides by the rule that no single training or instructional approach is the right one for every individual. Because of his education in a range of instructional and training approaches, he can tailor and design his own approach to meet his clients’ diverse learning and training needs. He describes his training mission as ‘living for the personal success of others’.
His students describe him and his classes as being engaging, an expert in both ASL and English along with the linguistics that tie them together, a clear communication style that make the explanations of the material illuminating. Those in his classes have particularly appreciated his pep talks, encouragement and how “the perspective that he gives to us as students, who constantly feel like we are struggling, made a big difference."
He and his wife enjoy volunteer work and helping Deaf education in Eastern Europe and Asia such as Hungary, Romania, and Turkey.
Kim has achieved a BA in Political Science (International Relations), he has graduated with a MA in Deaf Education with ASL endorsement enrolled at Gallaudet University for ASL / Deaf Studies and Linguistics and has a Quality Matters Certification. He also consults colleges on their ASL curriculum as a subject matter expert and onsite ASL expert.
If asked, Kim would say his greatest achievements are his own learners who are able to teach others what they have absorbed in his training or classroom. This stems from the foundation he received from his father who himself was an adult educator of 40 years. In his footsteps, he never allows a single teachable moment to slip by and lives by the mantra that the students are the teachers in the classroom.
Mehret has a dynamo combination of teaching skills, technical knowledge, and customer service expertise. As Help Desk Analyst for The World Bank Group, Desktop Support Technician for the United Nations Children’s Fund (UNICEF) Headquarters and a Technical Support Representative in Computer Generated Solutions Inc., she is a proven customer support and technical professional who demonstrates the ability to identify and satisfy the needs of her clients with keen critical thinking and problem-solving skills. She gained a vast knowledge of network administration and support by working as Assistant Information Technology Officer with the United Nations Children’s Fund (UNICEF) Eritrea.
Mehret has been actively engaging in volunteer work in her community for over 30 years in a teaching capacity helping immigrants resettle, learn positive coping skills, computer technical skills and acclimate to work and procedures in their new country. She volunteers as a liaison to support and encourage those in the Tigrinya and Amharic speaking community.
Mehret is an excellent communicator and a person who is sympathetic, understanding and who diligently applies herself to help people tackle their problems and give them the needed emotional support as they navigate change.
Mickey has a lifelong commitment to education, her own and that of others. She began her career in education when she first enrolled in a school to train as a public speaker at the tender age of 13. That commitment now has her writing, giving demonstrations, and teaching in her second language, Laotian. Her university education path is in Early Education, Psychology, the English language and Principles & Methods of Language Education. She is TESL/TESOL certified as an educator of English as a second language (ESL) and English as a foreign language (EFL).
Mickey served communities in Massachusetts for more than 12 years as an EEC (Early Education and Care) teacher working with children under five years of age. There she gained valuable experience interacting with families and individuals of many backgrounds, languages, cultural identities and disabilities. She is also High Scope trained and worked in many NAEYC (National Association for the Education of Young Children. ) accredited programs. She transitioned into adult professional education as the Managing Director of the English Language program at an international college.
Mickey loves to teach in the classroom. She is results driven, and a personable, intuitive problem solver. She ‘roots for the home team’ and enjoys being a part of their success. She says, “Over the years, I have discerned how personal experiences affect the choices we each make in carrying out our life's roles, and, in turn, how learning from each other can alter the choices we make and change our lives! I cannot understate the importance of how using individual strengths contributes to community growth. I am honored to be an educator; to help others to see and use the worth in themselves to add value to their families, teams, work environments, and communities.”
Mickey is also committed to volunteering in her community, got First Aid/CPR certified and learned carpentry because she loves the building industry and enjoys using her carpentry skills whenever she gets the chance.
Mirlande Cameau has been a trainer and educator for 24 years. Originally from Haiti, she speaks French-Creole and English. Mirlande studied Computer Science and taught Basic Computer for 4 years consecutively in Ecole Superieure d'Infotronique d'Haiti (ESIH) and Notre Dame University in Haiti. She obtained her Associates degree in 2008 and is currently working toward her Bachelors of Science in Psychology.
She has 8 years' experience as a Head Start teacher and is proud of her continued work at Lawrence Community Works, where she has been changing the lives of her ESL students for over 5 years.
Mirlande is known for her friendly personality and patient demeanor, developed through her extensive involvement in education. She considers it a privilege and a great pleasure to work year after year with students who are eager to learn and who are open to new possibilities.
Socheata is a highly skilled, energetic, and engaging educator who serves the Cambodian community as an interpreter, and as a licensed and certified dental assistant, consults in oral health education. Having vast experience working with children and immigrant adults, she has great empathy for the people she works with and has mastered the art of making her clients feel comfortable through kindness, patience and exercising new approaches and methods to help them gain understanding.
Socheata has an enthusiasm that is contagious and inspiring to others. Because she puts her heart into whatever she does to be at her best, those who she instructs and assists feel compelled to do the same. She feels becoming more fluent in her native tongue Cambodian is a great achievement and very satisfying because it is a language that is not common in the younger generation, and it has enabled her to have a profound impact in helping ones make important life decisions that have made a visible difference in their lives.
Because she enthusiastically is always up for a new endeavor, she is currently applying herself to learning the Spanish language where she hopes to have a similar impact serving the Spanish community. Through local volunteer work, she has been able to teach people in her community in different capacities and has found immense joy and fulfillment in seeing how they have applied what they have learned to improve their lives.
Having the mantra, ‘if you don’t like learning then someone is doing it wrong’, Thomas is the definition of exuberance and a passionate master of the ASL language where he has served as a trainer and interpreter for over 20 years. With audiences of 1 to upwards of 2000, he brings an engaging learning experience to those he instructs. Learning ASL has been a completely immersive experience for Thomas and one of his true loves. He has framed his life course in reaching out to the deaf community, serving as a teacher, coach, mentor, and volunteer for 25 years.
Thomas approaches his work with the goal to make learning fun; engaging with others so they are as excited about the topic as he is. Thomas’ enthusiasm, creativity, and attention to detail is unmatched. He brings that into every client relationship. Having great appreciation for the differences of others, he celebrates the uniqueness each person brings, and aims at adapting his technique to be equally matched, and to reach each individual personally with an approach that works for them.
Coming soon!
Elon is a dependable and steadfast, goal-oriented IT Professional with experience maintaining in-house IT systems, implementing effective strategies, developing collaboration solutions, and providing comprehensive client, executive and sales team support and training. He manifests the impactful strengths of business awareness while incorporating new technologies and the ability to develop a rapport with individuals at all levels of an organization to communicate effectively, meet deadlines and execute the objective.
Elon is an outgoing, respectful, and clear communicator with the ability to transmit his energy, passion, and enthusiasm to others, stirring them to action and empowering clients and users of all levels to feel confident with systems, equipment and software. He proficiently troubleshoots issues while at the same time engaging the user in effective remedies, solutions, and workarounds.
Loyalty, trust, and dignity are of extreme importance to Elon as he feels very strongly that everyone deserves to be spoken to with respect and be afforded dignity regardless of status. With the ability to deescalate situations and to properly annunciate and explain complex topics to a variety of listeners, he engenders trust and respect from clients and colleagues.
Elon is very intentional with his focus to come to a cohesive outcome and what is needed for the betterment of everyone involved. He always seeks to understand the vantage point of others. Knowing it is not always feasible to make everyone happy, he feels that putting in the effort in to do so will always be worth exploring because if those involved can feel heard and respected, the outcome will ultimately be of higher quality. By employing this strategy, he has been able to bring project teams that were once divided, to work together more harmoniously.
As a public speaker, teacher and mentor, he motivates and imparts confidence to his audience. He has an eclectic personality that is enthusiastic and speaks emphatically and with passion. He attributes this, along with his many hand gestures and facial expressions as part of his Italian DNA.
He is bilingual, mastering the Spanish language to be able to support and do good in his community. He continually volunteers and has been involved in rebuilding homes and preparing and distributing food after natural disasters. He is highly active in sports and fitness and is a leather crafter producing custom hand-made leather goods as a side hustle.
His pride is in seeing his son and family happy, content and thriving, as it confirms he is successfully performing his duty as a father and a man. He would tell you that his feeling of personal achievement is reflected by the happiness of those around him.
Erich Georgs is a skilled educator and business owner (Snap-Tex Northeast Interior Concepts) that has 25 years’ experience in leadership, public speaking, training and mentoring. Erich exercises a warm and pragmatic approach to his training and leadership of others. Whether a client is a company or individual, he always has their personal benefit and needs in firm focus.
Erich has worked in various capacities as a Senior Project Manager, Construction Trade Instructor, Architectural/Design Lead and Construction Safety Trainer in assisting others to become licensed and certified in various disciplines.
As a young entrepreneur, who starting his own small business from the age of 20, and born from two immigrant parents, he has a clear understanding of the qualities and attitude that is required to work toward a goal to achieve success. His insight and perspective have proven valuable in helping others develop hopefulness and determination to see themselves in positions of growth and prosperity.
Erich, as an Educator to Educators, has gained prominence in his engaging public speaking assignments at conventions and seminars. He incorporates effective teaching methods and can reach the heart of his listeners to make positive changes and gain deep understanding of various topics.
He has a long volunteer service record as a dedicated Community Group Leader and Construction Group Leader in volunteer construction projects in the U.S. and abroad in places of need and after natural disasters. In these volunteer assignments, he has inspired many youths and adults alike to work hard, reach out for honorable goals, and help them to define a clear path and direction to better their life. These ones have grown to be successful and happy as a result of his caring time, attention and training and have followed his example in giving back to the community themselves.
The statement ‘to serve and protect’ could not be more part of a person than Jean Riordan. Jean has a multi-faceted background in public service. She has served in the military as a Missions Operations Commander, Executive Officer, Antiterrorism Officer, Active Shooter Trainer, and a Police Officer in the civilian sector. Jean has tremendous military and secular training with an added background in forensic services. She is a certified Massachusetts Sexual Assault Investigator and currently working on her master’s degree in Cybersecurity. As a strong leader and inspirer, she brings unique experiences and expertise to Thryv, assisting in specific State and community-based training.
As a disabled veteran and having a daughter with a learning disability, Jean approaches her training with a valuable perspective. She can clearly understand the environment that those with disabilities share and can adapt with an empathetic and practical approach. As a child growing up with dyslexia and having been tutored herself, she can fully appreciate that each individual may not necessarily learn like everyone else. Still, she shares the perspective that to be an effective learner, one needs to identify your strengths and understand where one may need more support.
Her many degrees and secular advancements demonstrate how a disability neither defines a person nor prevents their professional advancement and outstanding achievement. To ask her, she would tell you it’s about ‘braving on,’ ‘having a good attitude and the will,’ and ‘as long as you keep your mind moving, the body follows, you have to keep going.’ In this, she has walked the walk.
She believes that character building starts at home, the community is super important, and getting involved in the community lays a good foundation for herself and her family. Jean serves in two local chapters of the Eastern Star Organization. Jean loves to involve herself in ‘mom stuff’ as an assistant baseball coach and a member of the PTA. She is proud to say that her greatest life achievement is successfully serving in the military while being a single mom, raising two children on her own. Jean is proud that she poured her heart into her kids while still honorably serving as a professional and leader.
Jedediah Silva is a Systems and Technology Instructor with 15 years’ experience in the technology fields in both management and support. His background as an Infrastructure Engineer, Tier-2 Tech Support Manager, a Vendor/Client Liaison as well as a Training Systems and Resources Manager has given him deep perspective in various systems and user challenges.
He is a dynamic and energetic instructor with an approachableness that makes those in his company comfortable and open. His eagerness to help those around him is infectious and, in his instruction, he goes above and beyond to make sure they fully understand and have confidence. His approach is like the supportive father training one to ride a bike, carefully guiding before taking the training wheels off. His greatest joy is when he sees his students pedal off so to speak with similar confidence and glee. He treats those he assists with great respect and professionalism, while his positive energy and hopefulness for each individual leaves them inspired to do more.
Laura Palmucci is an experienced life coach and caregiver bringing over 30 years of dedicated and personalized attention to her clients. Laura is the ultimate nurturer, mentor, and life guide. With great passion she transitions from one to the other to provide just the right care and approach needed. Whether she is leading a one-on-one instruction or a classroom, she has the ability to perfectly balance and provide the right amount of support and interaction by possessing exceptional communication abilities to reach her audience in the way that is the most affective for them personally.
Laura has dedicated much of her focus and career on helping those with psychiatric illnesses, emotional disorders and mental disabilities. Her North Star is helping individuals live a life of purpose and is committed to always dignify, respect, and uphold the personal human rights of all individuals in her care while providing the physical and emotional support they need in combination with life skills to bring a strong sense of purpose and direction to their everyday life. Her superpower is the combination of empathy, vision, deep understanding of her clients and when necessary, the ability to de-escalate and empower at the same time.
As a life coach, she administers extreme empathy and cultural sensitivity to care for diverse populations. She helps individuals tap into their full potential, find direction, and accomplish goals. Believing all individuals are born with unique talents, desires, and motivations, she coaches them to find their strongest qualities to discover their true self, their true desires, and align them with achievable goals to live the life they long for. Her joy comes from the privilege of seeing them succeed in finding self-confidence, joy and their place in the world.
As a mother and grandmother, her own grounding comes from her deep roots in family and taking an active lead in volunteer work and community service. Her optimism is threaded through every aspect of her life and her life’s work, aspiring to leave one’s life better than when she entered it.
Laurie McAnaugh has a Master's in Education. She is a trainer for Thryv and also a board certified life coach with a private practice in Sagamore Beach, MA. She has several hundred hours of leadership and coach training and has been serving as a coach and teacher for her clients for over 17 years. She works with teens, adults and couples, with a focus on personal self-growth and development, stress management and building stronger, richer and more powerful relationships and life experiences.
She has worked extensively with women challenged by domestic violence and had mentored those experiencing homelessness for over 7 years. Laurie currently sits on the Board of Directors for Champ Homes in Hyannis, MA where their mission is to provide transitional housing to adults on Cape Cod who are experiencing homelessness in a safe, compassionate and respectful environment.
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Raquel is an energetic and lively trainer with a bachelor’s degree in Psychology and a master’s in Healthcare Administration and is bilingual in Spanish. She has worked for Mass General Brigham Brookside Community Health Center, having the honor of creating the new role of a Community Resource Specialist which is now a consistent role throughout the various Mass General Brigham healthcare facilities.
Raquel has worn many hats in her life, but most have revolved around helping patients or clients progress in their lives in a way that helps to relieve and resolve their personal difficulties. Her work has given her a unique perspective of the lives of people in need so Raquel strives to always be kind to people because it is a proven salve for having no knowledge of the pain or sadness someone is going through until they open up to you.
Raquel is a sociable, kind, patient, ambitious, positive, and honest person who is passionate about helping people. Her goal is to continue making differences in people’s lives regardless of how big or small. With every encounter, she strives to make people comfortable, feel like they are being heard and that they leave her smiling and feeling accomplished.
Her pride is in her beautiful family and feels the greatest sense of accomplishment from completing her master’s degree whilst working full time, being pregnant and caring for a 4-year old at the same time. She loves to exercise, dabbles in decorating, and assists her husband in his real estate business.
Ryan has a long history of serving his country and his community. For the past 7 years, he has been a police officer at his local Police Department currently assigned as Patrol Shift Supervisor while also supporting the department in many training roles; Field Training Coordinator, Field Training Officer, and Assistant Accreditation Manager. Beyond his local department, he also supports other police departments as a Municipal Police Training Committee Certified Instructor and a Massachusetts Police Accreditation Committee Certified Assessor.
Ryan served in the United States Navy for four years, with deployments to Western Africa, the Persian Gulf, and the Caribbean. The military and law enforcement service has great meaning for him as it has given him a full sense of service and camaraderie. He is currently enrolled in the Criminal Justice Master’s Program at Curry College.
Having an exceptionally even-keeled nature, Ryan is the definition of consistency and stability and displays an excess of patience when speaking or working with someone. He is intent on always taking whatever time is necessary to ensure someone understands what he is trying to convey. His mantra is ‘have big ears and a small mouth’, to always listen intentionally and speak only when needed. Due to his military and law enforcement work, strange, stressful, and chaotic situations are dealt with on an everyday basis. Ryan has proven to be a grounding element in even these chaotic and stressful environments, as he has the ability to adjust, adapt and focus to produce a successful outcome whether on a call in his community, an emergency, a military mission or in a classroom.
Ryan takes his solid demeanor, patience and de-escalation skills into other fields as well…the playing fields, as a coach for youth football and baseball in his community. He enjoys playing golf whenever he can and if asked who he is, he’ll say ‘a father to three beautiful and crazy kids and husband to an amazing wife’.
Angela was a District Sales Manager with over 30 years of professional experience including sales training and career development. Her successful track record of excellence as a regional trainer and peer mentor made her memorable for the way she inspires change in and cohesion between teammates. She has built high-performance teams all over the Northeast by means of her passion for initiating employee engagement, skills training, and professional development. She looks for growth in every endeavor they take on. She has strong qualifications in and knowledge of all areas of operations. These skills include human resources, loss prevention, customer service, and security measures. Angela is an effective communicator and problem-solver who juggles lots of information simultaneously.
She is a family woman with a big generous heart. She has devoted 17 years to volunteer work in her community mentoring those suffering from domestic abuse, those with substance abuse as well as some with learning disabilities. As a champion for diversity and inclusion, she knows that the combination of education and self-esteem achieved when others genuinely believe in a person, is powerful enough to change lives. Every day. One at a time.
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Living by the words ‘though shalt not be boring’, David is a dynamic and energetic personality who takes a unique approach in his training. With great enthusiasm, he strategically wields comedy, illustrations, teaching with stories and structured fun to engage his audience and be thoroughly interesting. Inherently outgoing and friendly, Dave uniquely reaches out to his audience to connect in a personable way and convey even the most complicated thoughts with ease. David believes if a person has the vision, passion, and discipline correctly balanced, then they can achieve anything.
A Public Broadcasting Host and with 20 years’ experience in Sales and Marketing, Dave is competent at inciting the minds of his listeners. For over a decade, he has given thousands of lectures and helped adults of all ages learn to speak publicly and present dynamically. Dave has a rich and deep history in training others with diverse backgrounds. Whether at a convention in front of a group of thousands or just one, he tailors his training to effectively connect with his audience. He describes success as helping people to properly estimate their own value and connect knowledge with each persons’ needs and interests until its actualized and becomes theirs.
His greatest passion has been raising two happy, well-adjusted teenagers with his wife and best friend, Mariann. Among his many accomplishments, he takes great pride in the impact he has left on the lives of many in his volunteer work. He served as a volunteer for over 17 years in the U.S., 8 years as a volunteer with St. Judes where he’s worked with children, reading books and making stories come alive. He has also worked with Habitat for Humanity, Jimmy Fund Scooper Bowl, and Boston Toastmasters. He went abroad as a Missionary in Eastern Africa where he plans to return there again someday, since he confesses to leaving a piece of his heart in Malawi.
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Rene is the ultimate customer service expert and a seasoned people-centered specialist serving specifically in the health and wellness industry. She is the manager of a private medical office in which she has aided in the growth of the practice and has served as a trainer in a rehabilitation facility where she has helped many residents have a better and more positive outlook for their future. Because she loves people and finds human nature fascinating, she has always chosen a career that puts her in a position to make people happy and to help them succeed in being the best they can be.
Rene is a gregarious, good-natured professional that desires to make all her clients feel heard, appreciated and satisfied by demonstrating compassion, kindness, patience and active listening. She finds great satisfaction in a job well done and in doing whatever it takes to help those who aren’t at their best get the help and healing that they need.
She finds great joy in dedicating much of her personal time to helping people in volunteer work and community service where she further demonstrates her loyal and fun-loving personality in a practical way that brings people hope.
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Veronica is a trainer that leads with deep thoughtfulness and imagination. Her quiet and kind demeanor instantly transforms the training space to an open and relaxed learning environment. Being a licensed massage therapist for over twenty years, she was an instructor of both technical and academic classes for ten years at Springfield Technical Community College and was the owner and operator of a small practice in western Massachusetts. She has a diverse background in instruction and working with children and has worked as an editor, as well as a therapist for Oxford University Press. Along with her work with Thryv, she continues to work as an editor for an international non-profit organization in their Department of Public Information.
Veronica’s approach comes from her genuine love for people and her desire to constantly hone her ability to understand people. She strongly believes that no one gets anywhere in life without assistance from others. Her deep appreciation for those people in her own life who have helped her along the way has led her to have an intrinsic desire to help others in a meaningful way. Veronica is an avid believer that whenever one trains, teaches or helps another, they themselves are always learning, receiving and benefiting at the same time. Having been impacted profoundly by teachers who have helped shape her life views, she acknowledges how a good teacher can change a life and so feels that when teaching, one should always see it as a privilege and an opportunity.
Veronica has been involved in volunteer work for as far back as she can remember and has assisted in relief work in many states in the U.S. to care for those whose homes were destroyed by natural disasters. Her and her husband have also volunteered together in communities of the Dominican Republic, Zimbabwe, Ireland and Nova Scotia. She loves travel, reading and exploring the world with her husband and her newest love, her son.
Coming soon!
HONORS AND AWARDS: Notably, Thryv developed a Job-Driven Training Program in collaboration with Massachusetts Rehabilitation Commission (MRC) that increased the job placement rate from 40% to upwards of 90%. The success has not wavered, continuing to result in an average placement of 80% to 100%. This effort helped earn the prestigious Gould Award for the Job-Driven Training collaboration between Thryv, MRC and CVS Health.
Lakeville, MA 02347
hello@thryvconsulting.com
Main: (508) 644-0808
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